peakhaul Store Return & Refund Policy

Return Window

peakhaul Store welcomes returns submitted within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging completely intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even outside the standard return window.

Items that cannot be returned:

• Merchandise marked as final sale at the time of checkout
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Products damaged as a result of customer misuse, improper storage, or failure to follow the product's handling instructions
• Returns received after the 30-day window without prior written authorization from peakhaul Store support

How to Initiate a Return

1. Send an email to our support team at [email protected] including your complete order number, the specific item(s) you want to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected item(s) and packaging with your initial request.
2. Our team will evaluate your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) being returned so they are protected during transit, and write the issued RMA number clearly and legibly on the outside of the shipping parcel. Never write directly on the original product packaging.
4. Send the parcel to the return address listed in your RMA confirmation email, using a shipping method that provides tracking.

Returns received without a valid, active RMA number may be rejected on arrival or may encounter substantial processing delays. peakhaul Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once peakhaul Store receives and inspects an approved return, the refund is issued to your original payment method within 3–5 business days. For approved damage or defect claims (where valid photographic proof was supplied upfront), refunds are issued within 1–2 business days of claim approval. Your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on that institution's processing times. Original shipping charges are not refundable unless the return results from an error on our part (for example, an incorrect or damaged item was sent). peakhaul Store issues all refunds directly to the original payment method used at checkout; store credit is provided only when the customer explicitly requests it at the time of return.

Damaged or Incorrect Items

If your order arrives damaged, includes incorrect items, or does not match its description, please contact us within 7 days of delivery with clear photographs of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Customers bear the cost of standard return shipping unless the item is defective, was damaged in transit, or the issue stems from an error by peakhaul Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. For every return caused by a peakhaul Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of return shipping costs, with no deductions from your refund.